Refund policy

30-day returns. If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Conditions. Items must be unused and in their original packaging. Paddles that show signs of outdoor play (scuffs on the face or edge guard) can't be returned, but are still covered by our warranty for defects. Balls and overgrips can be returned only if unopened.

How to start a return. Email hello@picklepaw.shop with your order number and the reason for the return. We'll reply within 1 business day with a return address and instructions.

Return shipping. If the return is due to our error (wrong item, defect, damage in transit), we cover return shipping. For other returns, return shipping is the customer's responsibility.

Refunds. Refunds are issued to the original payment method within 5 business days of receiving the returned item. Your bank may take a further 3–10 days to post it.

Exchanges. Want a different design? Start a return and place a new order — that's the fastest way to get your new paddle.

Warranty. All PicklePaw paddles carry a 90-day warranty against manufacturing defects, including core delamination, edge guard separation, and grip defects. Normal wear, cosmetic scuffs, and damage from misuse are not covered. To make a claim, email photos and your order number to hello@picklepaw.shop.